Who We Are
Headquartered in Miami, Florida, OOS has been providing remote staffing services to small businesses since 2003. We work for law firms, real estate brokerages and many other small businesses. Our account director, Leo Clavel, has marketing and business development experience in many different industries. We have U.S.-based sales and management staffs and our outsourced staffers are based in the Phillipines, Pakistan, France and Nicaragua, where we have a large office complex.
How We Work - Examples
1 A large law firm in West Palm Beach, Florida has 3 full-time staffers with us. Their OOS staffers perform public records searches which can take up to an hour each to complete and save the valuable time of their paralegals and legal secretaries. They have had the same group of staffers since 2008 and by now those staffers have become absolute experts on executing searches on the State of Florida databases. This type of experience and specialization would be difficult to achieve in the U.S. where the turnover at lower-level positions is high. And of course the savings are substantial. At $2.90 per hour for an OOS staffer versus $12 per hour for a legal assistant, plus another 25% for taxes, benefits and other expenses, the monthly savings on three full time employees is about 80% or OVER $6,000. That is not to say we replace all the legal assistants in their office. We just complement them by taking a lot of the repetitive and tedious work off their plate so they can focus the higher-level functions. This makes the entire organization more efficient and productive.
2 A real estate investment partnership in Clearwater, Florida has one part-time OOS staffer who designs and prepares mass direct mailings to home owners that might be interested in selling their homes. One of the partners used to do the mailings himself occupying almost 20 hours per week of his valuable time with tedious repetitive work. His total weekly cost is just $102. Surely this business owner’s time is worth more than just $4 or $5 an hour.
3 A turf chemical company in Chicago, Illinois has one full-time OOS staffer monitor their online marketing efforts daily. She manages their Craigslist posting, Facebook updating and other small jobs. This was something that they used to handle in-house but it kept getting put off. By having a dedicated OOS staffer give their online campaigns 100% of their attention, all day, every day, they are seeing much better results. There is no substitute for having a dedicated staffer whose sole responsibility is to perform a specific function and accomplish a goal. At OOS’s extremely low rates you can afford to give your opportunities the attention they merit.
4 A medical claims law office in Pompano Beach, Florida has two full-time staffers exclusively making calls to claim adjusters at large car insurance firms. Our client has to compile accident claim information for hospitals. Calling the large auto insurance companies and navigating their automated phone tree systems to get to the correct adjuster can take up to an hour for each file, overwhelming their in-house office staff with tedious hours spent waiting on hold. Their OOS staff benefits them in several ways. By doing nothing but these calls for a couple of years, these staffers have become expert at this very specific function. Nothing gets overlooked and the staffers are better at clearing these calls than anybody at the client’s own office due to their thousands of hours of experience. The client’s in-house secretaries and assistants can concentrate on more important business. The client also does not have to add space or personnel during the busier season. They just add a couple of temps to their OOS staff which are brought onto the team and trained by us. The client does not have to waste precious time recruiting, interviewing, vetting, training, hosting and supervising. Also, zero H.R. liabilities. All of this, once again, for only $2.90 - $3.80 per hour.
5 An online education company in Buffalo, N.Y. has 3 full-time staffers who monitor inbound inquiries that come in off of their websites and call the prospects to verify their information before submitting the leads to the client’s enrollment consultants. The online education field is extremely competitive. If a potential customer fills out an online inquiry on one site, they are likely to have inquired on various sites. So once the inquiry comes in, the race is on to get them engaged and provide them the information they are looking for before the competition does. By hiring an OOS team of staffers, our client can afford to have someone monitoring the site for inbound inquiries constantly and immediately call the prospect to get them begun in the enrollment process. Using low-cost remote staffing lets you leverage your client acquisition budget in a much more aggressive way.